Textul licitației

ications system handles VR's automated marketing processes and customer communications such as newsletters and application messaging. The goal of this procurement is to acquire a modern marketing automation/customer engagement platform for VR’s passenger traffic operations. The procurement includes the system license, implementation, and support and maintenance services to ensure the platform remains operational throughout the contract period. The supplier will also be responsible for managing the hardware, software, and security required for the system. This procurement focuses on providing the platform as a service (SaaS) and its implementation. However, it does not include ongoing services for operational tasks, such as building automations or other continuous operational activities beyond the implementation phase. The preliminary description of the procurement is attached to this i