Irlanda: Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
Data licitatiei 30.08.2024
Expirat
5
5
| Valoare estimata : 4,000,000 EUR
|
Tip anunt:
UE
|
ID: 8560108
|
Data publicarii :
29.07.2024
|
Tara/Judet:
IR |
|
Descriere scurta:
Irlanda: Dublin City Council Single Party Framework Agreement for the Provision of Services for Avaya Telephony and Contact Centre
Coduri CPV:
32550000-3 - Echipament telefonic
32551400-4 - Reţea telefonică
50334110-9 - Servicii de întreţinere a reţelei telefonice
64213000-2 - Servicii de reţele telefonice comerciale partajate
64215000-6 - Servicii de telefonie IP
72250000-2 - Servicii pentru sisteme şi asistenţă
|
Textul licitației
C’s Avaya Telephony and Contract Centre Infrastructure will be for an initial period of 4 years with Dublin City Council. There are four distinct requirements to this procurement – • A support service with SLA for Avaya Red and Contract Centre covering Business Supported times (8.00 to 18.00 – Monday to Friday) for the majority of services and 24 * 7 * 365 for Emergency numbers including but not exclusive to Traffic Control and Homeless Services. See Appendix 3 for SLA details. • Avaya Support costs including support and maintenance for software licenses • Provision of an optional drawdown day facility for Professional Resources. The drawdown of these day options is at the full discretion of DCC depending on business need i.e. operational, project work, advisory or training. No undertaking is being given by DCC as to the number of days that may be drawn down. • Provision of