Irlanda: Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
Data licitatiei 20.02.2026
Expirat
49
49
| Valoare estimata : 5,000,000 EUR
|
Tip anunt:
UE
|
ID: 10482509
|
Data publicarii :
21.01.2026
|
Tara/Judet:
IR |
|
Descriere scurta:
Irlanda: Provision of Computer Assisted Telephone Interviewing (CATI) services and associated services for the Central Statistics Office, Ireland
Coduri CPV:
72253000-3 - Servicii de ajutor pentru utilizatori şi servicii de asistenţă
72253100-4 - Servicii de ajutor pentru utilizatori
75100000-7 - Servicii de administraţie publică
75112000-4 - Servicii administrative privind activităţile comerciale
79342300-6 - Servicii pentru clienţi
79342320-2 - Servicii de asistenţă pentru clienţi
79510000-2 - Servicii de secretariat telefonic
79511000-9 - Servicii de centrală telefonică
79512000-6 - Centre de apel
|
Textul licitației
ervice, phoning approximately 11,000 leads per quarter during the most productive times • Detail tracking of all interviews and outcomes • Accessing Contracting Authority systems to create, read and update respondent data o The Contracting Authority uses the Blaise software package • Exchange of key files and reports with the Contracting Authority • A robust call scheduler / dialler solution • A highly trustworthy and discrete workforce • All data remaining within the EEA, or a country with data equivalence o Services can be cloud-based • Timely delivery of services within a campaign timeline • Ability to deliver services in English and Irish • A highly available and flexible service • Prenotification of respondents (text / letter) • A monitored, inbound telephone service to facilitate contact from respondents (v low volumes) • A secure and comprehensive call reco