Irlanda: Provision of Contact Management and Business Administration Services
Data licitatiei 08.06.2026
Expirat
51
51
| Valoare estimata : 7,795,004 EUR
|
Tip anunt:
UE
|
ID: 10882353
|
Data publicarii :
07.05.2026
|
Tara/Judet:
IR |
|
Descriere scurta:
Irlanda: Provision of Contact Management and Business Administration Services
Coduri CPV:
64214200-1 - Servicii de comutatoare telefonice
79342300-6 - Servicii pentru clienţi
79342320-2 - Servicii de asistenţă pentru clienţi
79500000-9 - Servicii de asistenţă în birou
79511000-9 - Servicii de centrală telefonică
79512000-6 - Centre de apel
|
Textul licitației
Category 3), and Onsite Administration Support (Service Category 4). The Supplier shall deliver a fully integrated information provision service, booking, and back office administration function on behalf of the National Transport Authority (NTA) for all small public service vehicle (SPSV) related activities. This end-to-end service must operate across multiple channels and support efficient licensing processes. Across all service categories, the Supplier must maintain high levels of accuracy, professionalism, and compliance; follow NTA approved processes and documentation; provide secure, PCI compliant payment processing; deliver strong quality assurance and implement corrective actions; and ensure seamless operational support, effective communication, and timely escalation.Identificatorul procedurii: f0ca0103-9369-49e9-8973-1179dee9e408Tip de procedură: Rest