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rvice Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk. The services of these domains form the first implementation wave and must be explicitly included in the supplier’s proposed implementation plan and offering. See tenderdocumentsIdentificatorul procedurii: a884a55b-69d7-40a1-b3a0-dc34264629f7Identificator intern: PCM2026-10070-ILTip de procedură: DeschisăProcedura este accelerată: nu2.1.1. ScopNatura contract