Norvegia: Procurement of a system for telephone exchanges and call centres.
Data licitatiei 07.07.2025
au mai rămas 31 zile
5
5
| Valoare estimata : 45,000,000
|
Tip anunt:
UE
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ID: 9688023
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Data publicarii :
06.06.2025
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Tara/Judet:
NO |
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Descriere scurta:
Norvegia: Procurement of a system for telephone exchanges and call centres.
Coduri CPV:
32543000-1 - Comutatoare telefonice
48510000-6 - Pachete software de comunicaţii
50334400-9 - Servicii de întreţinere a sistemelor de comunicaţii
64214200-1 - Servicii de comutatoare telefonice
72000000-5 - Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţă
72212211-1 - Servicii de dezvoltare de software de interconectare de platforme
72212510-7 - Servicii de dezvoltare de software de comunicaţii
72212511-4 - Servicii de dezvoltare de software de comunicaţii electronice
79512000-6 - Centre de apel
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Textul licitației
outgoing enquiries to customers. The system shall, however, also allow for other channels such as chat, email and social media to be in use during the agreement period. The aim is to procure a system that contributes to a better user experience for the Norwegian Public Roads Administration ́s customers. Customers should be able to use their most preferred channel when they contact and they shall find that the Norwegian Public Roads Administration has a good overview and is available so that they can quickly get answers to their enquiries. At the same time, customers should feel confident that their privacy is safeguarded. In order to deliver good user experiences for the Norwegian Public Roads Administration ́s customers, the system shall also facilitate efficient work processes that make it easy and quick to help and guide customers. The system shall be used by a large number of agen